General terms and conditions
1. Identity of the company
Tête à thé
Smidstraat 55
2590 Berlaar
Belgium
Email:tete.a.the.@gmail.com
Phone: +32 3 422 61 92
Company number: BE 0633 392 479
2. Applicability
These general terms and conditions apply to all offers, orders and agreements made through the webshop of Tête à thé.
By placing an order, the customer agrees to these terms.
3. Products and prices
All products and prices on the website are displayed as accurately as possible.
Prices include VAT and exclude any shipping costs, unless stated otherwise.
Tête à thé reserves the right to adjust prices and product information at any time.
4. Orders
An agreement is established as soon as the order and payment have been successfully received.
Tête à thé reserves the right to refuse orders if there is suspicion of abuse, fraud or incorrect information.
5. Payment
Payments are made through the payment methods offered on the webshop.
The order will be processed after receipt of payment.
6. Delivery
We strive to process and ship orders as quickly as possible.
Delivery times are indicative and may vary depending on availability and transport services.
Tête à thé is not liable for delays caused by carriers or force majeure.
7. Right of withdrawal and returns
Customers have the right to withdraw their order within 14 days of receipt without giving a reason.
More information about returns and refunds is available on the page:
8. Warranty and complaints
Complaints or defects must be reported within a reasonable time via:
- Email:tete.a.the.@gmail.com
- Phone: +32 3 422 61 92
We strive to address complaints as quickly as possible.
The legal warranty in accordance with Belgian consumer law remains applicable.
9. Liability
Tête à thé is not liable for indirect damage, consequential damage or damage resulting from improper use of products.
Our liability is in all cases limited to the amount of the relevant order.
10. Privacy
Personal data is processed according to Tête à thé's privacy policy and is used solely for order processing, customer service, and legal obligations.
11. Applicable law
Only Belgian law applies to all agreements.
Disputes will be handled by the competent courts of Belgium.
12. Contact
Tête à thé
Smidstraat 55
2590 Berlaar
Belgium
Email:tete.a.the.@gmail.com
Phone: +32 3 422 61 92